Refund Policy

1. Overview

This Refund Policy applies to all transactions processed through 7BitCasino at 7bitcasino.digital. Given the nature of online casino services, all deposits made to a player account are considered final once credited and used for gambling activity. This policy outlines the specific circumstances under which refunds or reversals may be considered.

By making a deposit to your 7bit casino account, you acknowledge that you have read and accepted this Refund Policy as part of the platform's overall Terms and Conditions.

2. General Position on Refunds

Deposits that have been used for wagering are not eligible for refund. Once funds are applied to game stakes, they constitute a consumed service and cannot be reversed. This is consistent with standard practice across licensed online gambling operators.

Deposits that have not been used for gambling and remain as an unused balance in your account may be eligible for return. To request a withdrawal of unused deposited funds, use the standard withdrawal process in your account. No refund request is required for this scenario.

3. Circumstances Where a Refund May Be Considered

7BitCasino will review refund requests in the following circumstances:

• Duplicate deposits: If a technical error results in your account being credited twice for a single intended deposit, the duplicate amount will be returned to your original payment method after investigation.
• Deposit credited to wrong account: If funds are credited to an account other than the one you intended to fund due to a platform error, we will work to correct the error and return the funds.
• Account closure before wagering: If you close your account before wagering any deposited funds, we will process a return of the remaining balance to your original payment method, subject to identity verification and any applicable processing fees charged by your payment provider.
• Unauthorized deposit: If you can demonstrate that a deposit was made without your authorization, submit a report to our support team immediately. We will investigate and work with you and the relevant payment processor to resolve the matter.
• Regulatory requirement: Where applicable law or our licensing authority requires a refund in specific circumstances, we will comply with that requirement.

4. Chargebacks

Initiating a chargeback with your bank or card provider without first attempting to resolve the matter through 7BitCasino's support channels is a violation of our Terms and Conditions. If a chargeback is initiated, your account will be suspended pending investigation.

Chargebacks initiated in bad faith, including for funds that were genuinely deposited and used for gambling, may result in your account being permanently closed and the matter being referred for further action.

If you believe a chargeback is warranted, please contact our support team first. In most cases, disputes can be resolved directly without the need for a payment dispute process.

5. Cryptocurrency Transactions

Cryptocurrency transactions are irreversible on the blockchain. Once a crypto deposit has been confirmed on-chain and credited to your account, it cannot be reversed at the network level. Refunds on crypto deposits that were used for gambling are not available.

If a crypto deposit was sent to the correct address but not credited to your account, contact our support team with the transaction hash (TXID) and the amount sent. We will investigate and manually credit the deposit if the funds are confirmed on the blockchain.

6. Refund Processing Timeframes

Approved refunds are processed back to the original payment method where possible. Processing times after approval are:

• Crypto refunds: 24 to 72 hours after approval.
• E-wallet refunds (Skrill, Neteller): 24 to 48 hours after approval.
• Card refunds: 5 to 10 business days, depending on your card issuer.
• Bank transfer refunds: 5 to 10 business days, depending on your bank and country.

Identity verification must be completed before any refund is released. Where original payment method return is not possible, an alternative method will be agreed upon between you and the support team.

7. How to Submit a Refund Request

To submit a refund request, contact the 7BitCasino support team via live chat or through the email support channel available in your account settings. Include the following information in your request:

• Your account email address and username.
• The date and amount of the deposit in question.
• The payment method used.
• A description of the issue and why you believe a refund is warranted.
• Any supporting documentation, such as transaction receipts or bank statements.

Refund requests are acknowledged within 24 hours. Investigation and resolution typically take between 3 and 10 business days depending on the complexity of the case.

8. Changes to This Policy

This Refund Policy may be updated from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.